During the holiday, we received a total of 32 customer inquiries and orders, of which 80% were related to the replenishment of experimental consumables, and 5 were for accessory needs after equipment failure, "said the head of Yuanheng International Sales Department. On the first day of resumption of work (October 9th), the team classified the orders: prioritizing urgent needs such as" Hash COD Detection Reagent "from a city level disease control center and" Sartorius Moisture Meter Sample Plate "from a certain feed enterprise, and completing the outbound shipment on the same day; For the procurement of routine instruments for university laboratories (such as Shanghai Anting centrifuge accessories), the stock confirmation should be completed before October 10th to ensure that they are shipped within 3 days.
As of October 12th, all emergency orders that were backlogged during the holiday have been fulfilled, and the progress of processing regular orders has reached 75%. Due to the slow recovery of logistics network capacity after the holiday, some regular orders are expected to be delayed in delivery by 1-2 days. We have communicated with customers in advance and obtained their understanding, "the supply chain specialist added. At the same time, the warehouse department has completed a post holiday inventory check, focusing on high-frequency consumables such as PerkinElmer samples and Thunderbolt electrodes, and timely ordered 3 types of accessories with low inventory to avoid subsequent supply shortages.
