Yuanheng International launches' Laboratory Instrument Maintenance Month 'to assist customers with lightweight services

In order to better connect the follow-up services of experimental instruments and assist customers in using equipment smoothly, Yuanheng International recently launched a special service called "Laboratory Instrument Maintenance Month". For customers who have been cooperating with the company for over a year, we prioritize the daily maintenance of core equipment. Through online guidance, we share practical skills such as centrifuge rotor cleaning and moisture analyzer heating tube inspection to help customers independently extend the service life of their equipment and reduce unnecessary maintenance expenses.

At the same time, we have compiled the "Troubleshooting Manual for Common Experimental Instruments", which covers the basic problem-solving ideas for 10 common equipment such as Sartorius scales and Hash COD digesters. Customers can obtain it for free through the online customer service platform, and can refer to it independently when encountering minor faults, reducing their dependence on external technical support.

Regarding this special service, colleagues from the technical department mentioned that since the launch of the event one week ago, some research institutes and testing institutions have consulted, and 18 customers have made appointments for basic calibration services based on their own needs. Considering that customers may have temporary questions when using the equipment, we have opened a "technical consultation hotline". For operational issues, we try to respond within 2 hours and provide basic solutions within 24 hours; As of now, we have assisted in resolving 56 customer inquiries, and most of the basic issues can be handled properly through online guidance, reducing the additional cost of offline services.

In the future, the company plans to conduct a similar lightweight special service every quarter, adjust the service content according to the actual needs of customers, find a balance between equipment supply and technical support, provide necessary convenience for customers, and reasonably control the overall cost through on-demand services to achieve a win-win situation for both parties.