In 2008, several middle-aged people working as sales leaders at an international instrument company did not bury their heads in the office, but frequently shuttled between disease control centers, customs laboratories, and third-party testing institutions in various places. They keenly captured the price tags and maintenance waiting cycles of imported gas generators on customer workstations, as well as the helpless complaints of engineers - this deep insight from the forefront of the market quietly ignited the spark for domestic scientific instruments to break through.
Entrepreneurial Origin: Precise Positioning under the Sales Gene (2008-2014)
In 2008, with years of accumulated experience serving top clientsDeep channel network and addressing user pain pointsDue to their sensitivity, these sales elites who are well versed in the rules of the Chinese market founded Longtai Technology International Co., Ltd. They didn't do the technical breakthroughs that engineers are good at, but instead accurately did a "fill in the blank question":
Market pain points:Domestic laboratories (CDC, customs, third-party testing, universities) urgently need reliable gas generators, but imported equipment is expensive, maintenance response is slow, and accessory cycles are long.
Solution:Introduce the Italian brand Claind, which has excellent quality but can still increase its popularity in China, to enter the market with more flexible localized services and competitive cost-effectiveness.
This move hit the bullseye accurately. Years of agency business have not only helped the company establish a firm foothold, but also enabled this "sales iron army" to complete key accumulation:
Deep understanding of products:Through frequent interaction with customers and after-sales feedback, the team has gained a far beyond ordinary sales understanding of the core performance indicators and application scenario details of gas generators.
Building service barriers:Establishing an efficient localized service network and rapid response mechanism was the key to winning customer trust later on.
Insight into technological trends:Through in-depth communication with the original factory and customers, we have gained a clear understanding of the direction of technological development and unmet needs.
In 2015, the company completed an important upgrade and officially changed its nameKailai (Shanghai) Technology Co., LtdThis is not only a name change, but also signifies a broadening of strategic vision. In addition, Kailai has reached a strategic cooperation with the world-renowned British laboratory automation enterprise LABMAN to build a Chinese technology service center. This step extends the business from a single device agent to an automated system integration solution, demonstrating the embryonic transformation from "selling devices" to "providing value".
Gorgeous Turn: From Channel King to Brand Victory (2021-2023)
2021 is the first year for Kailai Technology to write a new chapter. Based on years of profound understanding of the market, customers, and products, the founding team has made a bold decision:Establish independent brand "i-Lab"And simultaneously establish a professional manufacturing subsidiaryKaishihui Technology (Shanghai) Co., LtdThis marks the completion of Kailai's transformation from an "excellent international brand agent" to a "self owned brand operator with core manufacturing capabilities"Comprehensive strategic transformation.
Definition of selling gene drive products:The launch of the first independently developed product KL35-1 nitrogen generator is not a closed door project. It directly responds to the core customer demand that the sales team has heard on the front line for many years - a stable, high flow, and cost-effective nitrogen solution for LC-MS. Its 35L/min flow rate and reliable performance quickly won market recognition, and the first installation on the customer's site was completed by the end of the year.
Channel advantages help brands soar:With the extensive customer base and channel trust established over the years, the "i-Lab" brand was able to quickly reach its target users and shorten the market introduction period.
Certification and endorsement, connecting high-end channels:
In 2022:Launch equipment that is closer to segmented applications such as nitrogen blowing and CAD/ELSD, and obtain international recognition for its quality through rigorous EU CE certification.
In 2023:The company has obtained ISO9001 quality management system certification as a whole, providing systematic assurance for product quality. What is even more remarkable is that Kailai Technology has successfully become a leading international mass spectrometer manufacturer, such as Thermo Fisher, Agilent, and PerkinElmer, thanks to its excellent product performance, stable supply capacity, and deep industry relationshipsSigned supplierThis is not only the highest recognition of the technical strength of "i-Lab" products, but also a comprehensive endorsement of its commercialization capabilities (including quality system, delivery capability, service support), paving the way for entering the world's top laboratories.
Product matrix forming:We have quickly built a full range of gas supply product lines covering nitrogen (meeting different purity requirements of 99.9%~99.999%), hydrogen (99.999% high-purity), and zero grade air, with a flow range covering diverse needs from small laboratory equipment to large systems.
Quality Foundation: Strict Quality Control from a Sales Perspective
Knowing that 'customer satisfaction is the cornerstone of sales, and quality is the core of satisfaction', Kailai Technology has internalized the sales team's' zero tolerance 'attitude towards customer complaints as the ultimate pursuit of product quality. In 2025, when experts from Shanghai Food and Drug Inspection and Research Institute inspected Kailai's new base in Caohejing, General Manager Wang Xudong highlighted its proud achievementsCustomer oriented triple quality control defense line:
Strict control over parts admission:The core components adhere to an import rate of over 80% (such as molecular sieves, compressors, sensors) to ensure the reliability of the basic materials.
Process monitoring visualization:The quality threshold for key processes is set much higher than the national standard, and the process data is recorded in real-time and traceable.
Final inspection simulation extreme working conditions:Each device must undergo a 72 hour continuous full load uninterrupted operation test before leaving the factory, simulating the most demanding usage environment.
The effectiveness of this system is directly reflected in market feedback:
Product reliability:The design lifespan of the core components exceeds 10000 hours, and the overall failure rate of the equipment is significantly lower than the industry average (more than 30% lower).
Customer trust:The product has successfully served more than 1800 customers, including top research and testing institutions and industry giants such as research institutes under the Chinese Academy of Sciences, Yazhou Bay National Laboratory, provincial and municipal disease control centers, Yuanda Group, Renfu Pharmaceutical, Shiyao Group, BASF New Materials, etc. The "customer repurchase rate" and "recommendation rate" that the sales team values the most continue to rise.
Intelligent Future: New Base and New Strategy (2025 Future)
In 2025, Kailai Technology relocated to Qinhui Park in Shanghai Caohejing Development Zone, creating a comprehensive intelligent manufacturing center that integrates research and development, production, office, and customer experience. The new base is not only an upgrade in production capacity, but also a strategic upgrade.
Intelligent upgrade:Equipped with an IoT control system. Star products such as the U series and HG series have achieved remote real-time monitoring of operating status, gas purity, and consumption through mobile apps, supporting 7 × 24 unmanned operation, greatly improving customer convenience, and directly solving the pain point of "difficult to grasp equipment status" that sales teams often hear.
Continuous improvement of technology:By improving the existing pressure swing adsorption (PSA) technology and applying innovative SFP (Split Flow Purification) split flow purification technology to molecular sieve products, the equipment start-up time is significantly reduced, impurity pollution is effectively reduced, and the service life of the molecular sieve column is significantly extended, improving operational efficiency.
Parallel green and customization:While pursuing performance, we also focus on environmental protection (such as oil-free compressor applications and ECO energy-saving modes) and deep customization capabilities (providing flexible solutions for OEM partners) to meet the increasingly diverse global market demands.
The new paradigm of "Made in China" written by global technology
From being a "gold medal service provider" representing Italy's Claind, to becoming a certified supplier for the independent brand "i-Lab" for Thermo Fisher and Agilent; From relying on a keen sense of smell to identify market gaps, to establishing one's own research and development base; From a start-up trading company in Shanghai to a modern intelligent manufacturing center in Caohejing, Kailai Technology has developed a unique path in 17 years“Deep market insights → Channel service foundation building → Breaking through with independent brands → Hardcore manufacturing support”The path to success.
This team, led by senior industry elites, proves that in the field of technology manufacturing,Deeply understanding customer value, accurately grasping market pulse, and building strong commercialization capabilities,Breaking through core technologies is equally important, and may even be a prerequisite for successfully breaking through fierce competition. When Kai Lai's equipment runs stably in top laboratories around the world, providing application gas sources for laboratory instruments from well-known manufacturers such as Thermo Fisher, Agilent, AbbVie, Waters, Shimadzu, etc., the rise story of Chinese scientific instruments is being written by these "most customer-oriented" entrepreneurs, who are writing a new chapter full of wisdom and resilience. The next goal of Kailai Technology is to inject this "reliable gene" derived from the market and formed by quality into every precise analysis "breath" of laboratories worldwide.
