After sales service commitment

Service Tenet

Adhering to the service philosophy of "customer-oriented", we wholeheartedly provide customers with various services and win their trust with high-quality service.

Service Objective

Establish a customer-centric service goal, provide comprehensive services to customers, ensure the normal operation of every device, and win customer satisfaction.

Service Mode

To meet the needs of customers, think what customers think, provide flexible and diverse services and comprehensive solutions, improve service quality, seek improvements in service content and methods, and establish the company's image in service.

service standard

Putting customers first and ensuring their satisfaction. The service mechanism created makes customer satisfaction the standard for measuring service quality.

after-sales service

The company always puts customer needs first, better understands your needs, and improves our service quality; Today's quality, tomorrow's market, and eternal service "are the principles of our company's customer service, which should be integrated into all aspects of research and development, production, installation, sales, and after-sales service.

Free installation and debugging of equipment, as well as daily operation and use of instrument operators, identification of common faults, emergency solutions, and safety training, with free system training throughout the entire process.

All products of our company are qualified from the date of deliveryThe warranty period is two years，Lifetime maintenance, free on-site repair during the warranty period (excluding faults or damages caused by human factors or uncontrollable natural phenomena), software * upgrade.

When users experience performance failures during normal use, they should respond and provide solutions within 2 hours of receiving device failure notifications. If the problem cannot be resolved, they will arrive at the site within 72 hours to solve the problem until the device is used normally.

Our Commitment

Full process monitoring: Customers only need one phone call, and the after-sales service department adopts a one-stop mode, first inquiry system, full process monitoring and tracking of processing results to ensure customer satisfaction.

Full care service: Utilize information resources to establish complete customer profiles, solve problems that arise during the use of customer products through technical services, and provide technical consultation and guidance through telephone follow-up services to understand the product usage status.

Improve communication and coordination mechanisms: By strengthening communication and exchange, improve the timeliness and accuracy of information transmission, delve into the market, listen to user voices, and understand customer desires.

Our company hereby promises to complete the production tasks of the supplied products with quality, quantity, and on time, and promptly deliver the products to the customer's demand site to ensure normal operation.

Service Guarantee

Establish a specialized agency - Customer Service Department

The company has established a specialized service organization - Customer Service Department, responsible for handling customer complaints and service requests, ensuring that customers receive services.

Service supervision measures

To ensure service quality and achieve the goal of serving production and sales, a customer supervision mechanism has been established. Customers evaluate service quality to ensure continuous improvement of the service department.

Service error correction and improvement measures

The customer service department conducts monthly and quarterly data analysis on the problems that arise during the service process, identifies errors, finds the root cause, and formulates corresponding corrective and improvement measures to avoid similar situations from happening again.

Special person responsibility system

According to customer requirements, specialized engineers are responsible for technical and consulting services for different products, effectively ensuring that customer issues can be quickly and effectively resolved.

Holiday service guarantee

During holidays (national statutory holidays), arrange service engineers to be on duty, so that customers can receive timely solutions when problems arise during equipment use.

Growing together with you

Establish and update a knowledge sharing database at all times, summarize the handling of common issues during the service process, and provide it to customers in order to jointly improve their professional and technical level.