Shanghai Zhusong Machinery Co., Ltd. has a complete range of products, which are widely used in industries such as injection molding, chemical engineering, pharmaceuticals, reaction vessels, printing and dyeing, electroplating and electrophoresis, plastics, rollers, electronics, packaging, edible mushrooms, automotive parts, and experiments Our products include chillers, air-cooled chillers, water-cooled chillers, screw chillers, chillers, freezers, industrial chillers, box chillers, small freezers, mold temperature machines, oil heaters, mold temperature control machines, integrated cold and hot machines, chillers, screw chillers, air-cooled chillers, water-cooled chillers, low-temperature chillers, industrial chillers, air-cooled chillers, water-cooled chillers, screw chillers, water temperature machines, oil temperature machines, integrated ice and heat machines, constant temperature units, industrial chillers, injection chillers, reactor chillers, explosion-proof chillers, Shanghai chillers, low-temperature chillers and other related temperature control machines and refrigeration equipment, which are exported to Europe, Southeast Asia, the Middle East and other countries and regions.

Shanghai Zhusong Machinery Co., Ltd. has strong technical and research and development capabilities. Since its establishment, the company has always adhered to the business principle of talent oriented and integrity-based. With years of manufacturing experience, it enjoys a high reputation in the industry with high-quality and practical prices, and has received high praise from old customers

The company adheres to the business philosophy of "seeking development through quality, innovation through technology, integrity as the main brand, and service as a monument", and sincerely looks forward to working together with friends from various industries and sectors to create brilliance! The company attaches great importance to after-sales service and has made the following service commitments:

1、 After sales service:

During the warranty period (12 months from the date of manufacture): If there is a malfunction due to equipment design defects, manufacturing, transportation and installation, poor component quality, or other reasons, Party B shall be responsible for free maintenance and replacement of relevant components

(2) Outside the warranty period: Regardless of whether the equipment failure is caused by the equipment itself, the buyer's human factors, or external objective factors, the seller will be responsible for repairing it for a fee, and may charge service fees and material fees at their discretion

Response time: The seller shall respond within 1 hour after receiving notification from the customer For ordinary faults, the seller will guide the buyer to resume production as soon as possible by phone or email For faults that the buyer cannot solve on their own, the seller guarantees to send qualified after-sales service technicians to the buyer's site for repair

2、 Follow up

1. In addition to providing regular training for users, our after-sales service personnel will conduct regular follow-up visits to ensure the smooth operation of the service system

2. Direct service quality complaint hotline and fax to the general manager.

In addition to having a normal after-sales service system, the company also has a service quality complaint hotline and fax directly controlled by the general manager, dedicated to handling customer complaints about the company's service affairs.