From the beginning of the year to the middle of the year, traveling for 180 days;

Spanning 4000 kilometers from Xinjiang to Shanghai;

I have traveled to over forty cities and have been constantly prepared;

Mobilize the resources of various departments to fully meet the needs of users;

This is the after-sales inspection for research and development.

As early as December 2020, the preparation work for the after-sales inspection of Yanyi has been underway.

By conducting phone interviews one by one, we can objectively understand the usage of the product,

And arrange inspection plans based on user situations, prepare materials, video tutorials, and relevant useful information,

In order to help users use the product more smoothly.

Inspection Area Map

From Liaoning, Hebei, Tianjin, Beijing, and Shandong in the north, to Jiangsu, Zhejiang, Fujian, and Shanghai in the east, to Guangxi, Guizhou, Sichuan, and Yunnan in the south, passing through Hubei and Shaanxi, and traveling westward along Gansu to the border of Xinjiang, covering half of the country.

Truly solving problems for users

User feedback collection, on-site inspection

Technical training, practical training, remote meetings
Based on user needs,
Provide various after-sales services tailored to local conditions,
Not only does it help users solve the problems they encounter during use,
Professional investigation of details that are not easily noticeable to users:
Upgrade outdated software
Overhaul equipment aging and malfunction
Inventory potential hazards during use
……
And provide professional guidance and advice,
Exchange the latest technologies and products.
Enable users to not only receive useful products,
More opportunities to gain advanced management concepts, technological upgrades, and important intelligence!

Clearly help users control the product

Adhering to a high sense of responsibility towards customers,
During this inspection, facing Shanghai CDC, customs and other authorities
Users with heavy workloads and tight schedules,
I have made sufficient preparations for my first year of study,
Adopting a combination of explanation and practical training,
Help users quickly understand and master product usage,
Win user recognition.
In fact, this inspection not only involved after-sales and technical personnel,
We have also joined forces with suppliers, distributors, and other team members,
Establish a nationwide channel network,
Jointly undertake and improve after-sales inspection work.
Perfect service quality,
This demonstrates the professional strength of Yanyi's efficient and high-quality after-sales service.

Responsible, confident, and accountable

All inspections should be conducted to demonstrate the responsibility of the first year researcher;
Slow and meticulous inspection, conveying the belief of the first year of study;
In the first year of research, delivery does not mean the end of the service
But rather the beginning of taking responsibility.
What kind of after-sales service is timely and thoughtful after-sales service?
How can we help users avoid, reduce, and solve problems?
In my first year of study, I am taking action, thinking, and summarizing.
Nowadays, after-sales inspection has become a "routine" for research students,
In order to satisfy users, Yanyi is willing to keep on the road!