On July 21st, the executive team of Hubei Hongtu Instrument Co., Ltd. followed the research team of Shenghe School and entered the Chinese retail industry's leading enterprise - Pangdonglai, to conduct a deep exploration on corporate management philosophy, employee happiness management, and customer service. This cross industry study tour not only brought innovative insights into management thinking to Hongtu Instrument, but also allowed the team to deeply understand how "altruistic management" and "humanistic care" can achieve a great enterprise.

1、 Pang Donglai: A "Utopian" Practitioner in the Retail Industry

In Xuchang and Xinxiang, Henan, Pangdonglai has become a phenomenal case in the retail industry with its almost mythical reputation. The Hubei Hongtu Instrument team found through on-site visits that the core competitiveness of Pangdonglai goes far beyond product display or pricing strategy:

·Employee happiness drives service quality:Grassroots employees' salaries far exceed the local average, with an annual leave of up to 40 days. The concept of "happy work" permeates every detail;

·Customer experience customization:Measures such as barrier free returns and exchanges, umbrella escorts on rainy days, and free convenience services are implemented to make "customer first" a top priority in the industry;

·Transparent management philosophy:Publicize gross profit margin, cost structure, and even employee handbook to showcase the corporate values of "truth, goodness, and beauty".

2、 Cross disciplinary thinking in manufacturing industry: Three major gains of Hongtu Instruments

As a precision instrument manufacturing enterprise, the Hongtu Instrument team has extracted transformation inspirations suitable for the manufacturing industry from the practice of Pang Donglai:

·Extended thinking of product-as-a-service:Pang Donglai's confidence in "returning goods if not satisfied" inspired Hongtu Instrument to upgrade its after-sales service system. We plan to launch a commitment of "24-hour response+lifetime maintenance" and build our service into a second product line.

·Putting people first and stimulating organizational vitality:The 'employee first' philosophy of Fat Donglai has made the Hongtu team deeply realize that talent is the most valuable asset of an enterprise. Hongtu Instrument will rebuild its talent development system, allowing outstanding technical personnel to maximize their career growth and innovative achievements.

·Organizational evolution driven by altruistic culture:The practices of Pang Donglai, such as' sweeping the floor by the management 'and' the chairman personally serving customers', demonstrate a true leadership demonstration. Hongtu Instrument will implement the 'Top Management Down to the Frontline' plan, requiring management to visit workshops and customer sites every month to reshape the 'Striver oriented' corporate culture in service practice.

3、 Conclusion

This cross industry study tour has made the Hubei Hongtu Instrument team deeply realize that excellent enterprises are all doing the same thing - returning to the essence of business and creating humanistic value. Pang Donglai's service philosophy of 'love in details' proves that the competitiveness of enterprises not only comes from technology and scale, but also from a deep understanding and sincere care for' people '.

As a precision instrument manufacturing enterprise, Hongtu Instrument will transform the insights gained from this research into three action directions: reshaping customer service with a 'selfless heart', upgrading team management with a 'family culture', and polishing product quality with a 'ji zhi spirit'. We believe that when the manufacturing industry encounters humanistic care, even cold instruments can convey warmth; When business management injects business philosophy, the development of the enterprise can gain lasting momentum.

In the future, Hongtu Instrument will continue to learn from various industries with an open mind. On the path of 'Made in China', we must not only be a practitioner of technological innovation, but also a practitioner of humanistic care. Because we know that a true enterprise must be a unity of commercial value and social value. Let's join hands and explore more possibilities for China's manufacturing industry together!