Dongguan Biqier Vacuum Electromechanical Equipment Co., Ltd. is located in the central and southern part of Guangdong Province, on the east bank of the Pearl River Estuary, and in Dongguan, a famous historical and cultural city in Guangdong,

Songhu Technology Industrial Park, No. 179 Hongli Road, Kengkou, Liaobu Town, Dongguan City, was registered on November 29, 2011 in Dongguan City

Li, with a registered capital of 5 million RMB, has always provided customers with good products and technical support during the company's 8 years of development and growth

Our company mainly engages in research and development, production and sales of vacuum pumps, vacuum pump accessories, vacuum pump lubricants, and vacuum pump maintenance, with a sound after-sales service

Repair technical services; Sales: Vacuum pumps, vacuum pump accessories, vacuum pump lubricating oil, vacuum pump maintenance technical services, import and export of goods, technology

Import and export. (Projects that require approval by law can only be carried out after approval by relevant departments) 〓, we have good products and professional

Our sales and technical team currently consists of 30 people. Our company is an expert in sales and maintenance of vacuum pumps in Dongguan. If you are interested in our company's products, please let us know

If you are interested in the product service, we look forward to your online message or contact the after-sales staff.

Service philosophy: "integrity-based, quality assurance, high-quality and fast, customer first" as the purpose

Service objective: Customer satisfaction is our goal, * is our responsibility.

Service commitment: Dongguan Biqier adheres to the principles of "integrity-based, quality assurance, high quality and efficiency, customer first", and puts customer needs at the center. We provide any service that meets our needs

We will solve your problems and technical difficulties in a short period of time.

Biqier Vacuum Pump Service Process Description

1. Customer call: Record the customer information and customer information, and the customer service will use the corresponding customer information, such as the customer's company name, based on the call

Name of caller, equipment number, maintenance records, etc.

2. Customer data analysis for incoming calls: Connect customer information with the customer, and whenever there is an associated call, the system will automatically pop up when the customer calls

Customer information corresponding to the call, such as customer unit name, caller name, equipment number, maintenance records, etc.

3. Dispatch: Service dispatch guides customers in troubleshooting, and dispatches service engineers who are close to the customer and have appropriate skills when the fault cannot be resolved

door-to-door service.

4. Quick notification: Send a dispatch notice to the service engineer and notify the service personnel to serve the customer.

5. Process control: After receiving the notification, the service engineer immediately departs to provide customer service or agree on an on-site service time with the customer.

6. Report completion: After the service engineer eliminates the fault for the customer, please ask the customer to sign and confirm and report to the headquarters for completion.

7. Follow up: Customer service representatives follow up with customers to understand the timeliness of service provided by service engineers.

Strictly implement the three guarantee policy to ensure customers can use it with peace of mind.

1. Maintenance and warranty services; Unified warranty for 6 months.

2. Free installation service; For customers in the Pearl River Delta region, the repair will be completed within 3 days and the pump will be sent for on-site installation.

3. Provide free technical support;

So that we can supervise and coordinate the entire process of our services, ensuring the quality and efficiency of our services to you.