At the end of the long holiday, Haotianhui also welcomed the first week of construction in the year of Guimao. At the same time, every after-sales engineer of Haotianhui was also rushing towards the company headquarters.

In Haotianhui's view, high-precision products combined with high-quality and comprehensive services are the powerful tools to win the trust of customers from all walks of life and establish a foothold in the market. Product quality is hard power, and service quality is soft power. Soft and hard power interact and are indispensable.

To further enhance the technical level of Haotianhui's after-sales engineer team and the quality of after-sales service, Haotianhui held a training meeting for the 2023 annual after-sales service upgrade from January 30 to February 3, 2023. The theme of this conference is "Enhancing Technology to Strengthen oneself, Service First to Build a Brand", focusing on establishing excellent service awareness and consolidating advanced professional technology in the after-sales team, effectively promoting the further upgrading and improvement of the service quality of Haotianhui's after-sales team. The training lasted for 5 days, and several after-sales engineers from the front line of after-sales service installation from all over the country gathered at the headquarters of Haotianhui in Beijing to attend the conference.

After sales engineers who travel around the country all year round gather together in a rare way

Establish excellent service awareness and improve service quality

In order to effectively establish and enhance the excellent service awareness of Haotianhui trainees, during the training process, by learning about the corporate culture and core values, and sharing vivid experiences that have happened around us, every employee participating in the training can empathize and fully realize the necessity of having a sense of ownership and proactive service.

In this after-sales meeting, it was emphasized that with the increasing maturity of the spectral analysis instrument industry, the future spectral analysis instrument industry will inevitably shift from the current form of "product centered competition" to "customer-centric competition". In the future, every brand enterprise in the spectral analysis instrument industry will be tested by the soft power of service and culture. Therefore, all employees of Haotianhui must establish a customer-centric overall awareness in advance.

Consolidate advanced service technology and improve service level

After unifying the consensus on establishing excellent service awareness, Haotianhui organized all after-sales engineers to conduct product technical exchanges and practical training. In practice, Haotianhui's after-sales engineers complement each other's strengths and weaknesses, share learning experiences, and enhance their professional knowledge and skills through communication. After sales technical service is an important part of the work of Haotianhui's after-sales engineers. The quality and efficiency of their work directly affect the quality of after-sales service and Haotianhui's image among users. Therefore, it is crucial to do a good job in after-sales technical service.

Through theoretical and practical training, deepen the understanding and application of after-sales services such as inspection and maintenance by the after-sales service team, and enable everyone to improve their professional knowledge and theory. Both parties take this opportunity to have in-depth discussions, propose solutions to some difficult issues, and elaborate on the problems that exist in the work. Together, we analyze and summarize, accumulating valuable after-sales service experience for the company.

Atomic absorption training

Atomic Fluorescence Training

Gas chromatography training

Creating high-quality services and establishingEnterprise Service Philosophy

Service and quality are the core strategies for the future development of Haotianhui, and this training is just the beginning. Haotianhui still has a long way to go and a lot of work to do on the road to building a high-quality service system, but we believe that with the joint efforts of all Haotianhui employees, we will reach even higher and farther heights.