Quality assurance and after-sales service of intelligent high-pressure reactor: Century Senlang brand products are provided according to industry standards

1. Free warranty period; Provide a one-year warranty service for the system. The warranty period starts from the date of system acceptance and the signing of the acceptance report by both parties.

2. Emergency maintenance schedule; We should respond to the buyer's service request within 4 hours and send engineers to the site for repair within 24 hours, and complete the process within 48 hours.

3. After the completion and acceptance of the project, our company will arrange after-sales technical management personnel to be responsible for the after-sales work of the project.

4. Fee standards for maintenance services; During the warranty period, our company will not charge any fees for the warranty scope. If the system is repaired outside the warranty period, material and labor costs will be charged at cost price.

5. Manufacturer's technical support; Provide the technical manager of the equipment manufacturer with a phone number to the owner and invite the equipment manufacturer to participate in equipment operation training.

6. After sales service commitment: 1. Project follow-up and warranty commitment. We promise that the warranty period for the project is two years. Implement three guarantees and free service during the warranty period; Provide free maintenance, replacement, and upkeep services for equipment under normal usage conditions; Any losses caused by improper user use or management during the warranty period shall be borne by the owner, and we will provide paid services; Free regular dispatch of technical personnel to inspect the equipment room to ensure the normal operation of the equipment; Timely conduct engineering follow-up and maintenance, and send personnel to the site for repair within 48 hours from receiving the repair notice; In the event of an emergency repair accident, we will immediately arrive at the construction site for repair upon receiving notification of the accident.

7. After the completion of the engineering follow-up, the construction management department will gather the opinions of the follow-up personnel, write a follow-up report, and submit it to the supervisor. For quality defects found during the follow-up in the project, corrective measures should be immediately formulated and repaired as soon as possible.

8. After receiving complaints from users and defects discovered during engineering follow-up, the warranty should further confirm the defects discovered from the date of notification, discuss repair content with the owner, and conduct on-site investigations or phone inquiries. Fill in the maintenance task book with the understanding of the situation, analyze the existing problems, identify the main causes, formulate measures, and submit them to the unit supervisor for approval after being reviewed by the department supervisor. The approved maintenance task book, together with the maintenance registration form, shall be sent by the production planning department to the responsible personnel to determine the completion date and standard for providing services.