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E-mail
xsb@lantianshihua.com
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Phone
13991966376
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Address
8th floor, CITIC International Building, No. 10 Jinye 1st Road, Xi'an High tech Development Zone
Xi'an Lantian Petrochemical Equipment Co., Ltd
xsb@lantianshihua.com
13991966376
8th floor, CITIC International Building, No. 10 Jinye 1st Road, Xi'an High tech Development Zone

After sales specialist responsibility system/Every after-sales engineer has undergone rigorous technical training, and we provide the following services:
1Technical consultation: Accept phone inquiries at any time, answer customer questions and provide guidance, ensure customers choose instruments correctly before sales, and ensure smooth operation of instruments after sales.
2Product service: The product warranty period is twelve months from the date of sale. During the warranty period (excluding human factors), our company is responsible for free repair or replacement; At the end of the warranty period, our company is responsible for repairing and collecting production costs.
3On site debugging and maintenance: According to the customer's requirements,1Response within hours; According to actual needs24Provide on-site services within hours or as agreed upon by both parties. For engineering supporting products, our company arranges dedicated personnel for on-site technical support as needed.
4Regular follow-up: According to the service area division, the after-sales engineer will conduct each visit3Regular monthly phone visits to understand the operation of instruments, answer technical questions during product use, and record and archive the follow-up content.
5User Profile: From the date of shipment, establish a user profile and product technical profile. Responsible by regional service engineers to ensure the normal operation of each instrument.
6Spare parts: Service engineers recommend spare parts to users based on the on-site instrument conditions to ensure timely supply.
7Personalized service: Our company provides personalized services based on customer needs