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E-mail
qdmarketing@ieslab.cn
- Phone
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Address
17th Floor, Building A2-3, Hanyu Jingu, High tech Zone, Jinan City
Product Categories
- Information Security IoT Gas Meter
- Gas meter concentrator
- Information consulting services
- Water Big Data Center
- Water plant operation
- AI+Water Safety
- Wireless prepaid smart gas meter
- Ultrasonic water meter
- Smart Municipal Comprehensive Solution
- NB IoT split water meter
- Wired remote transmission gas meter
- Mechanical water meter
- Gas comprehensive informatization solution
- Large caliber water meter
- NB IoT integrated water meter
- Water meter concentrator
- production scheduling
- Pump station (secondary water supply)
- Ultrasonic gas meter
- Gas revenue customer service platform
- Water environment monitoring
- Water revenue products
- Gas production and operation platform
- Cloud call system
- Engineering pipeline network
- Urban Water System Supervision Platform
- Gas industry safety supervision platform
Qingdao Jicheng Electronics Co., Ltd
Cloud call center system
NegotiableUpdate on 05/17
- Model
- Nature of the Manufacturer
- Producers
- Product Category
- Place of Origin
Overview
Jicheng Cloud Call is a new generation of intelligent call center deployed in the cloud, allowing enterprises to quickly establish their own call center system, efficiently and excellently complete customer communication, and significantly improve customer service quality and satisfaction. Based on more than 20 years of experience in information technology construction in the water and gas industries, Jicheng Electronics leverages Alibaba Cloud's advanced cloud computing architecture and artificial intelligence technology to enable the system to not only have high-definition and stable call functions, but also seamlessly integrate with various businesses of water and gas companies through intelligent perception interaction, custom process design, and call and work order integration. Both internal management and customer experience of the enterprise can be significantly improved.
Product Details
System Introduction
Comparison between traditional localized call customer service system and cloud based customer service
Intelligent call platform - deeply integrated with work order management
intelligent interaction
Scene based voice interaction, automatic query of temporary announcements.
Regular customer mode
The user's call is associated with the agent, and the connection is unique.
Telephone call recording
Automatically store recording files of the work order processing process.
Voice process release
Automatically set up IVR process based on hot events, gas outage notifications, emergencies, etc.
Comparison between traditional localized call customer service system and cloud based customer service
Provide industry-specific knowledge base and enjoy intelligent sensing interactive experience. Directly pushing accurate content allows customer service to answer questions for customers in the first time, greatly reducing business processing time.
PC+mobile data interoperability
APP work order interaction: 24/7 offline, taking photos and uploading processing results, recording or recording user satisfaction;
WeChat QR code review: compress follow-up and feedback time, improve work order completion cycle;
Data dashboard enhances internal management efficiency of enterprises
