Problem 1: The user is unable to log in or has abnormal permissions

First, confirm whether the network connection is normal and whether the server can be accessed. Check if the username and password are correct and if they have been locked due to multiple incorrect entries. If logging in with a domain account, confirm if the domain service is functioning properly. Abnormal permissions are often caused by incorrect role configuration. The system administrator needs to verify the user's role and permission group in the background to ensure that they match their job responsibilities. New users need to be assigned permissions in a timely manner after being added.

Problem 2: Sample process stagnates or tasks are not assigned

Check if the workflow engine is running properly. Confirm whether the triggering conditions for each node in the process template (such as' previous step completed ') are met. If the task is not automatically assigned, it may be because the default responsible person is not set or the responsible person role is empty. Process configuration needs to be checked to ensure that each node has a clear execution role or personnel. When manually intervening, adjustments can be made through the "Task Reassignment" function.

Problem 3: Data cannot be saved or submitted

Multiple reasons include missing required fields or inconsistent data formats. Carefully check the required fields with asterisks in the form, such as test results, review comments, etc. Confirm that the input data meets the format requirements (such as numerical range, date format). If the instrument data import fails, check whether the interface configuration, data file path, and format (such as CSV, LIS) match. Restarting the client or clearing the browser cache can sometimes solve temporary lag.

Problem 4: Report generation failure or content error

Firstly, verify whether the report template is damaged or outdated. Check if the data field mapping in the template is correct to avoid calling incorrect results. Confirm that all testing items have been reviewed and unapproved data cannot enter the report. If the batch report generation fails, try batch processing to avoid excessive system load.

Problem 5: Slow system operation or delayed response

It may be due to excessive database load or insufficient server resources. Regularly clean up historical data (according to archiving strategy) and optimize database indexes. Check server CPU, memory, and disk usage, and upgrade hardware or optimize virtual machine configuration if necessary. Limit the number of concurrent users or large-scale data queries to avoid centralized operations during peak hours.