Q1: What if the test data is inaccurate?

👉 A: Check if the cardboard box is centered and if the upper and lower pressure plates are parallel; Regularly calibrate the sensor to zero. Choose the Derrick servo model for more stable data.

Q2: The machine does not start, and there is no response when pressing the start button?

👉 A: First check if the emergency stop button has been pressed; Check the power plug and fuse. Exclude external issues before contacting after-sales service.

Q3: Is there any jamming or abnormal noise when the pressure plate rises/falls?

👉 A: Mostly due to lack of oil or dust accumulation in the double screw, regularly clean and apply lubricating oil; Check the tightness of the belt. The equipment needs to operate horizontally.

Q4: Can't print the test report?

👉 A: Confirm if the printing paper is installed properly; Check the USB/data cable connection; Restart the computer or software to refresh the port.

Q5: Sudden shutdown during testing?

👉 A: If the sample has been crushed, the machine automatically determines to stop, which is a normal protection mechanism; By viewing the force/displacement curve, the results can be traced.