Fidas^®andAQ Guard SmartSystematic in-depth training to accelerate service for Southeast Asian customers

2025year8moon13–15On the day,Palas^®The Southeast Asian Agent Service Training Conference was successfully held in Shanghai. Service Manager at the German headquartersMara BrandThe lady came to Shanghai specifically to bring over two days of cooperation for partners in Vietnam, the Philippines, and MalaysiaFidas^®andAQ Guard SmartSystematic in-depth training. The course is based on "Theoretical Decomposition+Instrument disassembly”The immersive approach connects principles, operations, maintenance, and fault drills layer by layer, systematically enhancing the comprehensive support capabilities of Southeast Asian service teams.

At the beginning of the meeting,Palas^®Chinese Executive DirectorIngo WirthThe gentleman delivered a welcome speech and hoped that everyone would apply what they have learned to provide more professional and efficient support for local customers. Subsequently,BrandLadies quickly organizeFidasThe basic information of the system, service website, work order system, video resources, and typical cases serve as a warm-up for the formal course.

Two day in-depth training: theoretical disassembly+Instrument disassembly

Ÿ Focus on the first dayFidas^®systemIn the morning,BrandThe lady provided technical explanations and operational demonstrations, dismantling the entire process from equipment installation, calibration, and quarterly maintenance, to firmware upgrades, interface protocols, data management, and data analysis. In the afternoon, the agents conducted group practical exercises - installing machines, performing calibration, and using diagnostic tools to troubleshoot "simulated faults" on site. When encountering questions and common customer inquiries, everyone gathered around the machine and asked questions while dismantling it,BrandThe ladies answered one by one, creating a lively atmosphere.

Ÿ Locked on the second dayAQ Guard SmartsystemFollowing the rhythm, she first sorted out the service process（SOPs）Focus on the key points of fault diagnosis, and then delve into system settings and key parameter drills. With the experience of the first day, the agent completed the diagnosis and replacement of spare parts in one go, and the "click" sound on site echoed one after another, doubling the efficiency.

Issuing training certificates

The training is coming to an end, and the certificate issuance process has pushed the atmosphere to its peak.BrandThe lady will issue training certificates to each agent and take a group photo. This certificate not only represents the achievement of skill standards, but also means that they can independently complete installation, calibration, and maintenance after returning to the local area, quickly respond to customer needs, and shorten downtime.

The efficient implementation of this training cannot be separated from the responsibility of expanding the Southeast Asian marketPalas^®Product ManagerMaximilian UebachSir's overall planning throughout the process.WebsiteThe gentleman said,Fidas^®andAQ Guard SmartThe two major systems have been applied in multiple countries and industries in Southeast Asia:

Ÿ Fidas^®system——Fine dust analyzer that has obtained type certification:

‒ passTÜV/UBAofEN 16450andEN 15267-1/2Certified and obtained in the UKDefra MCERTSpermit;

‒ Synchronous measurementPM₁ThePM₂.₅ThePM₄ThePM₁₀TheTSPNumber and particle size distribution of particulate matter;

‒ Suitable for Southeast Asian countries in various scenarios such as environmental air regulation monitoring, long-term scientific research, and pollution source analysis.

Ÿ AQ Guard Smartsystem——MCERTSCertified air quality analyzer:

‒ Synchronous measurement of fine dustandParticulate matter（PM₁ThePM₂.₅ThePM₄ThePM₁₀TheTSPTheCN）；

‒ Scalable monitoring of multiple gaseous pollutants（SO₂TheNO₂TheNOTheO₃TheCOTheCO₂Black carbonNH₃）, as well as noise monitoring;

‒ Support measuring ultrafine particles（UFP）；

‒ It can provide accurate data for urban grid and mobile navigation monitoring in Southeast Asian countries.

passFidas^®andAQ Guard SmartDeep training of the system,Palas^®Southeast Asian agent engineers have obtained original factory recognized service support capabilities and can quickly respond to local environmental monitoring service needs,To provide more professional and efficient technical support for the continuous improvement of air quality in Southeast Asia.