Shocking officials, you may not be familiar with Mars Mars Group, but you are definitely familiar with pet product brands such as Desire, Aikenar, and Sheba. In fact, these highly trusted and beloved pet brands are all under the Mars Petcare Group. The customer case brought by industrial physics today comes from this leading global pet industry group.

Since 1935, Mars has been a leading group in the pet food industry. Through acquisitions and self construction, they have successfully established over 20 pet food brands. From the launch of the cat food brand Whiskas in 1958, to the acquisition of Kal Kan in 1968, owning the Pedigree dog food brand, to the acquisition of Royal Canin for $700 million in 2002, Mars' investments have been at the forefront of the pet food industry. In November 2022, Mars announced the acquisition of Canadian pet food manufacturer Champion, whose brands include Orijen and Acana. This measure not only further strengthens their position in the pet food industry, but also leverages Longing and Aikena to increase their strategic layout in the Chinese market.

It is precisely this global comprehensive enterprise Mars that encountered packaging, testing, and calibration issues with their pet health brand, and ultimately found industrial physics.

Mars has a complete set of research and development laboratories equipped with BT Integra Pack packaging leak detectors manufactured by TM Electronics, a brand under industrial physics in the United States. Mars uses our leak detector to conduct burst and creep tests on pet food packaging.

BT Integra-PackIt is a desktop high-resolution (0.001 PSI) leak detection device that occupies a small area and is easy to operate. Electronic pressure and flow control can provide you with precise and repeatable testing conditions, and automatic high flow output can be used to test large porous packaging. Our customers rely on this leak detector to test various flexible and rigid, porous and non porous, open and sealed packaging.

The packaging issue of pet food!

Pet food manufacturer Mars is very satisfied with the initial performance of these machines and the reproducible and quantifiable results they provide. However, later they felt that the performance of these instruments was not as ideal as before.

We have learned that Mars has been accepting third-party calibration services and verification. But they began to worry that the third-party company had not calibrated correctly, so they sought further investigation from service experts in industrial physics. They need timely support, while also hoping that our actions will not affect their services or shipping operations.

On site solutions for industrial physics

As soon as we arrived at the scene, we quickly discovered the problem and confirmed the customer's suspicion. The industrial physics service team quickly discovered that four out of six packaging leak detectors exceeded the tolerance range when using our validated calibration program. We were shocked to find that a third-party company had been incorrectly calibrating while providing them with a certificate of conformity.

The professional engineer in industrial physics immediately replaced the battery, screen, and buttons. They replaced consumables and worn-out spare parts, and calibrated each device correctly; At the same time, calibration dates and times were correctly fixed for these devices. Finally, we imparted some testing techniques and provided a maintenance suggestion checklist.

The Mars team is very satisfied with our work and we have taken on the subsequent maintenance contract. Six months later, we were invited to return to the site and conduct another inspection and calibration of the equipment.

Ensure accurate calibration to maintain long-term testing performance

When you choose industrial physics testing and inspection equipment and ensure that it is accurately calibrated and continuously maintained, you will enjoy long-term stable optimal performance and meet various standards and audit requirements. Industrial Physics hopes that our cooperation with you is not just a business relationship, but also a true partnership. We have a professional team of experts who can answer any questions you may have at any time. We hope more than anyone else that our customers choose the appropriate equipment for their needs and fully utilize its testing potential.

When you choose the preventive maintenance and calibration service plan for industrial physics, you not only choose professional technical support, but also a commitment to reliability and quality. Our service team has certifications such as NASI ISO 9001:2015, IAS ISO/IEC 17025:2017, and ISO17025 laboratory accreditation issued by A2LA, which means our work is recognized with high standards.

We encourage you to choose a service plan for industrial physics to ensure that your equipment operates at its optimal state. Our preventive maintenance and calibration services aim to provide safety, performance, and reliability, helping to extend the lifespan of instruments. By regular maintenance and calibration, you can avoid potential failures, reduce downtime, improve work efficiency, and ensure data accuracy.

Successful testing!

Understanding the sealing strength and compressive performance of packaging and its components is key to quality control.

TM Electronics, a brand under Industrial Physics in the United StatesBT Integra leak detectorIt can easily achieve explosion testing and creep testing. These accurate sealing tests simulate the various pressures that the product can withstand in reality, which helps predict its performance.

For example, in a burst test, we will form a 'bubble' by applying pressure in a specific area of the selected sample, gradually increasing the pressure until the material ruptures. This process will generate a special stress state on the material plane.

And creep testing, also known as creep failure testing, aims to ensure that the product does not gradually move or change shape when a load is applied. To measure creep and detect potential faults, it is usually necessary to apply load and high temperature conditions for a period of time. These tests help evaluate the performance and durability of the product in actual use.

Choosing BT Integra leak detector means choosing high-precision and innovative technology. TME BT Integra is a desktop installation, high-resolution, lightweight, and user-friendly leak detector. Its electronic pressure and flow control unit provides high-precision and repeatable testing conditions, while automatic and high flow output allows testing of large porous packaging. The application scope includes a range of flexible or rigid packaging, porous or non porous packaging, open or sealed packaging.

BT Integra clarifies traditional blasting experiments. It can reflect the complete process of testing, including not only the blasting point values, but also archive the parameters of each stage of the entire testing, and provide data assistance for your quality control work.

Listen to what the customer has to say:

Scott Chambers, a quality technician at Mars, stated:

I am pleased to participate in the maintenance and calibration program provided by Industrial Physics. Ryan Moreno is my technician, very kind, experienced, and willing to cooperate. The calibration he carried out was very efficient. On site, having a technician answer all my questions one-on-one makes me feel at ease and satisfied. Moreover, not having to send my BT Integra leak detector back to the factory is a great advantage. We look forward to future collaboration between Industrial Physics and Mars Pet Care Division. ”

Michael Joseph, Product Manager of Industrial Physics, stated that the BT Integra blast leak detector is a widely popular equipment in many industries. He said:

Although we understand that some clients have already reached agreements with third-party service companies, in fact, it is more meaningful to choose experienced industrial physics experts who have developed specific calibration methods for each device.

If there are any equipment or usage issues, our experts are always willing to intervene and solve them. Industrial Physics takes pride in the capabilities of our calibration, validation, and preventive maintenance team - when you choose to work with us from the beginning, you will fully unleash the potential of your equipment

Industrial Physics, Your True Testing and Inspection Partner

In industrial physics, we are committed to maintaining the integrity of packaging, products, and materials for manufacturers, production lines, and laboratories. For us, this involves not only providing testing and inspection instruments, but also providing multi-faceted support to our customers. We are not just suppliers, but true partners - we answer questions, share knowledge, and most importantly, we are able to respond quickly when problems arise.

No matter where you are in the world, our experts are always available to provide support and meet your various needs. We provide one-stop service from equipment installation to calibration, repair, and preventive maintenance. In addition, we can also provide the same level of service for testing equipment manufactured by third-party companies.

Want to learn more aboutYou can contact Industrial Physics at any time to obtain information, visit or conduct prototype testing on the parameters, operation or use cases of TM Electronics leak detectors. We are dedicated to providing you with the services you need.

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