When an independent paint testing laboratory needs to collaborate with a testing equipment company, it is difficult to ensure that the scale and diversity of equipment manufacturers are sufficient to support their QA and R&D testing, while providing customer-centric solutions. And industrial physics can achieve both.

For decades, we have carefully cultivated long-term relationships with countless customers under various brands of industrial physics. Our professional paint brand, TQC Sheen from the Netherlands, enjoys a high reputation in the fields of ink and paint. Recently, the president of Marschall Labs in the United States told us that he "speaks highly of the excellent service and customer support provided".

The work of the Marschall Labs team involves many different types of projects, so their requirements are diverse and varied. Therefore, they must conduct a large number of different paint testing activities: from scratch testing to wear testing, glossiness inspection, film thickness measurement, paint film washability or hardness testing.

Due to the diversity of these requirements, they need to rely on the equipment, skills, experience, and collaboration of true partners. A person who can provide personalized support and guide them to determine the correct inspection solution for each situation. Fortunately for us and them, this summarizes the methods of industrial physics!

A collaborative business protection method

In industrial physics, our job is to provide the highest quality testing and inspection solutions for manufacturers, production lines, and laboratories in various industries. However, for us, this is not just a new and trendy technology in the industry. This is about true partnership - serving customers when they need us and showcasing their value.

Why is paint testing important?

Nothing can make a product or packaging lose its luster more than peeling, corroding, or dirtying paint - that's why paint testing is such an important part of the testing and inspection process. And this is just one of the reasons why industrial physics provides a wide range of paint testing solutions.

In the professional testing brands under industrial physics, such as TQC Sheen and C&W Specialist Equipment, we have many years of experience, but we like to bring some fresh things. Therefore, we constantly experiment and innovate to bring new and high-quality paint testing equipment to the market.

Nico Frankuizen, project manager of Industrial Physics Ink and Coatings, met with Daniel Marschall, President of Marschall Labs, at a paint exhibition in the United States.

As a family business, Dan told Nico that customer service is particularly important. He is looking for inspection partners who can provide fast service and are backed by strong results and high-quality product combinations.

Quickly respond to urgent needs

For many of our clients, time is life. If there are service inquiries or critical equipment issues that need to be addressed, emergency response is crucial.

There are so many testing and inspection solutions on the market, and companies have many choices. Faced with so many testing applications, it is crucial for Dan to find an honest company that will work hard to understand the requirements of each product, down to precise specifications. After collaborating with industrial physics, he discovered that this was exactly how we operated, and we quickly became an extension of his own team.

Marschall Labs President Daniel Marschall said:

TQC Sheen/Industrial Physics professionals take the time to understand the specific testing equipment requirements of our laboratory. Marschall Labs has purchased several devices and is very satisfied with the performance and value we have received. ”

“I cannot say too much about the customer service and support they provide. We will recommend professionals in industrial physics to meet your laboratory testing equipment needs.”

In industrial physics, we are committed to protecting the integrity of packaging, products, and materials for manufacturers, production lines, and laboratories around the world. For us, this is not just about providing testing and inspection instruments. This is about serving our customers. As a true partner - answering questions, sharing our knowledge, and perhaps most importantly, responding quickly when problems arise.

When asked about his opinion on our relationship with Marschall Labs, Nico Frankuizen said:

It is very important to establish a genuine relationship and have a correct understanding of the ins and outs of our customers' products. This allows us to provide more personalized solutions based on specific situations and better meet their needs

We understand that if they encounter problems while using our equipment, it is very important for us to prioritize responding to these needs. When the equipment is not working or our customers require additional parts, this may result in unplanned downtime - which is clearly far from ideal! We always strive to ensure that we respond as soon as possible - which makes things much easier when we establish a trust relationship with our customers

Nico added that many clients find it difficult to determine the correct method. So they need to know that they can contact us for an immediate response. When they visit us, we utilize our knowledge to provide quick responses and solutions. It is crucial to establish such an open communication channel with customers from the beginning.

For many years, Marschall Laboratory has purchased various instruments from us, so if Dan has any problems, he knows he can immediately contact his distributor - sometimes we can even arrange a solution on the same day. ”

?Our paint testing solution

Industrial physics is willing to share our professional knowledge in various industries and has written numerous application articles. Do you want to know what changes are currently happening in the field of paint and coatings? Please make sure to contact Industrial Physics to view our guide on the evolution of inks and coatings.

If you would like to learn more about how Industrial Physics provides testing and inspection solutions for packaging, product or material integrity, or if you would like to learn more about our services in installation, maintenance or calibration, please contact Industrial Physics.