Online under the Shanghai EpidemicDevice verification”Helping customers solve their most difficult problems

The aspirations of young people in the company●

What is the biggest dream of young people? In my opinion, the biggest dream is to be able to freely unleash one's abilities, leap with fish in the vast sea, and let birds fly in the sky. Completing our mission, addressing customer demands, and helping others succeed may be the dream and pursuit of our team. The manifestation of value must be through one's unremitting efforts and sufficient communication with customers, being able to help customers solve problems. At this moment, your sense of achievement comes from the bottom of your heart. Here is an example.

The Road to Online Device Verification●

The sudden outbreak of the epidemic has caused Shanghai to press the pause button and suspend work and stay at home. During this period, the IND declarations of the three pharmaceutical clients cannot be suspended. So, how can the verification be completed according to the time points? This is really frustrating for our users, and we are even more helpless because Shanghai is closed and we are not allowed to leave our homes and communities. If we want to serve our customers, we cannot add chaos to society. We are in unbearable pain for this, and after several communications with users, it can only be technical exchanges. Suddenly, an idea came up from the user's side: 'We will review the plan online and send the equipment to the factory through dedicated logistics. You can train us to do verification, we will definitely do it.' This was proposed by a 90s person who stayed in the workshop. The leader of Party A applauded and cheered.

Through remote video, a team can simultaneously serve 3-5 clients, hold online meetings, exchange technical insights, provide online training, especially listen to each user's requirements and process methods, and review proposals online. The May Day holiday, combined with Youth Day, has become a solid holiday for serving users. Customers cannot wait, and the QA team stationed in the factory must complete the verification as soon as possible. Our team did not take a break, and the proposals were approved one by one. So how can we help users solve device problems?

Expanding organisms Ze Heng - Manager Wang of the Verification Department urgently mobilized the instruments and equipment of the Beijing company, marked them, calibrated them, packaged and shipped them to Suzhou, and then entered the factory in Shanghai through a dedicated logistics from Suzhou. Through online videos, we helped customers try out the verification equipment and opened up the process“The Road to Online Device Verification”With compliant solutions, compliant equipment, and trained technical personnel, we have successfully completed the verification of emergency equipment.

There are too many GMP equipment, such as cell recovery apparatus, chemiluminescence apparatus, programmed cooling apparatus, liquid nitrogen tank, carbon dioxide incubator, etc., one by one, one by one, completed. The team and users resonate and celebrate with each other from afar.

This sense of achievement comes from within, only by helping others will you feel that it is your mission. I believe that no matter how many difficulties we encounter, we can work together with our users to solve them.

The sword's edge is sharpened, and the clouds it guards open to see the bright moon. The epidemic has made us more committed to our values of "long termism, innovation spirit, customer achievement, and teamwork". Let us take dreams as horses, put users at the center, respond to customer needs, accept uncertainty, focus on serving biopharmaceutical users well, and work together with the pharmaceutical industry.

-----Shanghai Kuozen Biotechnology Enterprise Publicity Department